Digital services · Support
IT support for businesses
We provide IT support to companies in Valencia without an IT department: one point of contact who knows your installation and fixes things remotely or on site, from computers to network, telephony and cameras.
Domotica Valencia provides IT support and maintenance for SMEs: remote and on-site assistance, device setup, network and WiFi management, backups, device and account security, and support for the systems we install, such as IP telephony, CCTV and home automation.
Who it is for
- SMEs without an IT department
- Shops and franchises
- Professional firms
- Companies with Domotica Valencia installations
What is included
Remote assistance
Incidents solved without travel whenever possible.
On-site assistance
A technician visit when the problem requires it.
Devices and users
Onboarding, offboarding, computers and peripherals.
Network and communications
WiFi, firewall, PBX and site-to-site links.
Backups and security
Verified backups, updates and protection.
Inventory and documentation
What is installed, where and with which credentials.
One door for all your business technology
When computers, network, telephony, cameras and automation are installed and maintained by the same team, problems get solved sooner: no coordinating several suppliers who blame each other.
Preventive maintenance
- Periodic backup checks, with restore tests.
- System, firmware and application updates.
- User account control and removal of former employees’ access.
- Checks on disks, UPS batteries and network equipment.
Frequently asked questions
Do you handle one-off incidents or only with a contract?
We can handle one-off incidents and also agree periodic maintenance. Terms are set out in each proposal.
Do you support systems you did not install?
Yes, after reviewing and documenting the existing installation, so we know what is there before intervening.
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View serviceContact
Shall we talk about your project?
Tell us what you need and what stage you are at. We will get back to you to arrange a site survey or a proposal.