Business · Call centres
Turnkey projects for call centres
We deliver the full technology project for contact centres: a reliable data network at every seat, WiFi, KPI and advertising screens, video surveillance, alarm, access control and automation, built to run long shifts without drop-outs.
Domotica Valencia delivers turnkey call centre projects: structured cabling per seat and racks, switches with quality of service for voice, high-density WiFi, wallboards on the floor, video surveillance, alarm, access control and automation for lighting and climate. It coordinates with the works, installs in phases and provides documentation and support.
Who it is for
- Call centres and customer service centres
- Service companies with telemarketing floors
- Offices with many workstations
- Floor expansions and relocations
What is included
Network per seat
Certified, labelled structured cabling with outlets per seat and spare capacity.
Uninterrupted voice
Managed switches with quality of service and separate voice and data networks.
High-density WiFi
Coverage for many devices on the floor, training rooms and common areas.
Screens
KPI wallboards on the floor and information or advertising screens.
Security
Video surveillance, alarm and card or mobile access control.
Automation
Lighting and climate by zone and schedule, with automatic shutdown.
What a call centre needs
- A stable network at every seat: in a call centre, a network outage is a lost call.
- Voice prioritised over data, with end-to-end quality of service.
- Planned growth: spare points and racks with room for new campaigns.
- Control over who enters the floor and technical areas.
- Comfort for long shifts: well-regulated lighting and climate.
Project systems
| System | Usual scope |
|---|---|
| Data network | Cabling per seat, fibre between racks, managed PoE switches and UPS. |
| WiFi | High-density access points and separate staff and guest networks. |
| Screens | Wallboards with queue and target KPIs, and information screens. |
| Video surveillance | Entrances, floor, technical areas and car park, with analytics. |
| Alarm and access | Zoned intrusion, card or mobile access control and entry logs. |
| Automation | Lighting, climate and equipment by zone and schedule. |
Telephony
If the centre needs it, we also integrate IP telephony, handsets and headsets with the network. When the client provides the telephony platform, we prepare the network to its requirements.
Frequently asked questions
Can you work in a centre that is operating?
Yes. For expansions and changes we schedule work out of hours or by zone so operations are not interrupted.
Is the network handed over certified?
Yes. We provide cabling certification reports, labelling and drawings of points and racks.
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Shall we talk about your project?
Tell us what you need and what stage you are at. We will get back to you to arrange a site survey or a proposal.